Not all radio systems are supported to the same level – please check the link below for up to date information. Notwithstanding, all radio systems support sending text messages so passing on alarms from fire/intruder/BMS systems work on all supported radio systems.
Fire & Intruder Alarms
SMC commit to making the SMC Gateway work with all fire/intruder alarms where practically possible. To see if we already support your client’s system please check the page below:
On this page there are details about how to connect the gateway to the given system, and notes about any special leads that may be required, and these notes may need to be passed onto your client.
In the event of you having an unsupported system please contact SMC, and we will work to get the system supported. This is typically achieved by obtaining print outs before the installation, and over a 4 week period where the SMC Gateway is installed to the system SMC will gather data, via remote access (Internet or a loaned 3G router) and then upgrade the SMC Gateway to support the new system.
We strongly recommend you request the client to get their fire/intruder alarm maintenance company to carry out any work on the fire/intruder alarm system, including testing of the system. This is because both fire and intruder alarm systems must be maintained by insurance approved companies, and there are serious commercial and safety ramifications to your engineers working on these systems.
In the event of a fire, some buildings may lose mains power, therefore we recommend the fitting of a battery backup to the SMC Gateway and attached radio. A charged 12V 7Ah battery is typically sufficient to ensure the alarm message can get sent to the radios.
You should have the radio system installed and commissioned, and have the SMC Gateway installed before the fire/intruder alarm engineer arrives. They should then provide the connection to the system, and after an initial test to confirm the system is working, a full test should be carried out to include at least one of each type of alarm device (e.g. call point/breakglass, heat detector, smoke detector etc).
For the installation of the SMC Gateway, the engineer should take with them in additional to any leads already identified, a null modem adapter, an RS232 optical isolated adaptor and 9 pin gender changers (F-F & M-M). These cost in the region of £10 in total and could save your engineer hours of time.
All fire alarm systems have to be tested every week. That’s the law. So, make sure your client is aware that the radios should also be part of this test, and in the event of a radio not receiving the fire alarm test they should escalate this as a fault.
We recommend giving the client the ability to test the radio system & SMC Gateway by having a radio test feature that lets any radio user send a private text message with the word “Test” in it to the gateway radio, and the gateway will send a message back to that radio with the message “Success”. This means your client can test the radio system and gateway without sending an engineer to site.